WARRANTY
Realturf ratifies and confirms its commitment to the client by extending our product’s guarantee to 15 years for residential applications and eight years for commercial applications. Our products are made with long lasting materials, a priority for us in our commitment to protect the environment. We are constantly developing and choosing the best materials with the least environmental impact, as stated in our ISO Quality and Environmental Standard.
Our website offers a convenient 15-day return window for all items purchased. If you initiate a return within the same month of your purchase, we are happy to refund the applicable taxes along with the cost of the item. However, if the return request is made after the month has passed, we regret to inform you that we will no longer be able to process a refund for the taxes. We encourage you to make return requests promptly to ensure a smooth and full refund process.
10 YEARS WARRANTY SEAL
Our goal is to manufacture products that can last from one generation to the next. We are very proud to see that Realturf products that were installed when we started, over 18 years ago, are still being enjoyed by our customers.
FULL TRANSPARENCY
We have a full transparency philosophy at Realturf. Therefore we want to state for the record that all commercial guarantees value decrease. The company must repair or replace any defective products during a period of two years. After the two-year period, the value of the product will decrease.
- First Year: 100% repair or replacement expenses
- Second Year:100% repair or replacement expenses
- Third Year: 80% repair or replacement expenses
- Fourth Year: 70% repair or replacement expenses
- Fifth Year: 60% repair or replacement expenses
- Sixth Year: 50% repair or replacement expenses
- Seventh Year: 40% repair or replacement expenses
- Eighth Year: 30% repair or replacement expenses
- Ninth Year: 20% repair or replacement expenses
- Tenth Year: 10% repair or replacement expenses
Our products´ guarantee period depends on whether they are a sports or ornamental product, and on the different fiber technologies. You may request your artificial grass guarantee through one of our authorized Realturf distributors or contact us at: [email protected]
Realturf is the company you can trust and rely on.
